Online Appointments

Online appointments work – we can still provide the same quality care and support

What is Telehealth?

Telehealth is an online consultation, allowing you start or continue your treatment. It is a way of having a consultation whilst maintaining physical distancing / isolation / lockdown rules.  It also means you save yourself time by not having to travel to and from the appointment.

We use a telehealth link through our practice management software (Cliniko) which is safe and secure. 

New patients

Research shows online consultations can be just as effective as face-to-face. We get 80 to 90% of the information we need to make our diagnosis just by listening and asking questions.

We are able to observe posture, daily activities and movement via the camera.

We have models that we can show you. We can teach you pelvic floor exercises and give advice and education so that you can start your rehabilitation and get back to doing the things you enjoy. If necessary we can advise on how to carry out a pelvic floor self-examination, and you can report back to us at the next appointment. 

Please get in touch if you would like to make a booking.  

Follow-up appointments

In 2020 we continued to see many of our current patients for online appointments during lockdown. This worked well.  

We are happy to see any of our patients online if you prefer not to come in, or are required to isolate. We can check in with how you are going, progress your exercises, and keep you motivated on your path to recovery.  

Research shows online appointments can be just as effective as face to face sessions. Because a lot of what we do involves advice and education for self-management, we can easily do that via phone or video. Don’t miss out just because you can’t get to see us in person. 

How does an online appointment work?

We are able to offer secure Telehealth appointments. When you make your booking you will receive a confirmation email, which will include a link to join the appointment. A few minutes before your appointment time, all you need to do is click on the link and wait to be invited into the chat by your physiotherapist. 

If you are a new patient who has not seen us before, we will send you a registration form to fill out and email back to us before your appointment. If you have any questions please get in touch. 

Our Telehealth is easy to use, and we’ve had fantastic feedback from patients who have done online sessions with us. 

How long is the appointment, and how much does it cost?

Our online appointments are the same length as our in person ones. We have an hour for the first session to allow time for a full assessment, advice and education, and prescribing of exercises. The follow-up sessions are normally half an hour. The cost is the same as a face to face appointment. It takes us just as long, in fact often longer, to prepare beforehand and to follow-up after Telehealth sessions. 

What should I do to prepare for it?

There isn’t a lot you need to do – make sure you are in a comfortable and private place, and test your audio to check it works. 

You may want to have a family/whānau member, or friend with you. That’s fine – just tell the physio when you join that they are there.

You may also like to write a list of what you want to talk about and have a pen and paper handy to write anything down if you need to. We will email you a written copy of your exercises and other self management strategies after the appointment. 

Book an online appointment below, let us know what time suits you, and we will be in touch.

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